We invoice via email. If you would like the invoice to be mailed, just let the office know and we’ll be more than happy to adjust your account. We accept all major credit cards, cash, and check. Payment can be made online, over the phone, or in person to a crew member. Your online customer portal information will be provided in each invoice. If you have any questions regarding logging in, feel free to contact the office.
Our most popular, hassle free, and worry free payment option is, our autopay option. The feedback we have received from customers is that small invoices get lost in the shuffle and writing checks for small amounts like $50, feels like a hassle. The autopay option consists of filling out a form online and adding your card to file. After each service is performed, we will then run the card on file and then email you a transaction receipt. Now just because you have added card on file, doesn’t mean we store it in a Rolodex and can go crazy with it. The information is stored on a secure system and once entered only the last four digits of the card can be seen along with the expiration date. If you would like this option, let us know and we will send you the form to set this up! By filling out this form, you are giving us permission to run the card after services are performed or if you are on a monthly billing contract, we will run it at the beginning of the month.
We offer a 5% prepay discount if you prepay for the year, this excludes landscape work, aerations, seeding, and compost top dressings. The prepay year is for example July 2018 to July 2019. Prepayments are due within 30 days of the invoice being sent. If a service is performed before payment is received, we will look to see the post date of the payment. If that payment is outside of the 30 days, we will have to charge normal pricing for the service performed, if it is within the 30 days, we will apply the discounted price.
Monthly Contracts: If you are signed up for multiple services, we can work the pricing into one monthly price prorated for 12 months. We get this price by adding up the cost of all the services for the year and dividing it by 12. Services for prorated year for example would from July 2018 to the end of June 2019. We invoice at the beginning of the month for Monthly Contracts. If you do sign up for this monthly contract price you do need to continue service for a year. If you do cancel within that prorated year, we have the right to charge any difference in services rendered and payments received. This option is most popular with those signed up for mowing, lawn treatments, multiple pruning’s, and warm/cool lawn treatment programs.
Warm/Cool Lawns: Some treatments will be able to be done on both types of grass at the same time such as Compost Tea, however, the fertilizations and weed control will need to be done at separate times. Because of that we find that the homes that have two different types of grass it is easier to break the treatment cost down and spread it out over 12 months or to prepay for the year up front which does give you a 5% prepay discount.
For landscape jobs that are over $1,000, sod, planting, or otherwise noted, we will require a 50% deposit due prior to scheduling. This amount will be invoiced after estimate is accepted and required to be paid in order to schedule. Once the landscape work is completed, the deposit amount will be applied to the balance and the remaining amount will be invoiced to the client.
Payment for lawn treatments, tree & shrub treatments, and mowing services are due within 30 days of invoice being sent. If payment becomes past due, a 1.5% interest rate will be applied (18% per annum) or a minimum of a $5 late fee. If an account becomes 30 days past due, services may be paused until payment is received. If payment becomes past due a second time or multiple invoices are outstanding, we may require either a card on file or prepayment before further treatments and/or services are performed.
Payment for any landscape work is due within 15 days of invoice being sent. If payment becomes past due, a 1.5% interest rate will be applied (18% per annum) or a minimum of a $5 late fee. If an account becomes 30 days past due, services may be paused until payment is received. If payment becomes past due a second time or multiple invoices are outstanding, we may require either a card on file or prepayment before further treatments and/or services are performed.